Shipping Policy

Thank you for choosing StudioG7! We take pride in handling all shipping processes in-house to ensure a smooth and reliable delivery experience for our customers. Please read the following shipping policy in conjunction with our Terms of Service and Refund Policy.

Order Processing Time:

- Our standard turnaround time for order processing is 3 to 4 weeks. This includes order verification, creation and construction of your copper art, quality checks, and packaging. 

Shipping Charges:

- Shipping charges are calculated based on the specific product and its destination. During the checkout process, customers will see the applicable shipping fee before finalizing their purchase.

In-Store Pickup:

- We offer the convenience of in-store pickup for local customers. During the checkout process, customers can choose the in-store pickup option and coordinate the pickup details with our team.

Shipping Carriers:

- We utilize reliable carriers such as FedEx and UPS for ground shipping. The delivery timeframe for ground shipping varies from 3 days up to a week, depending on the destination.

Contact Information:

- If you have any questions or concerns regarding your order or our shipping process, please feel free to reach out to us through:

  - Phone: 1-800-594-9606

  - Email: support@studiog7.com

  - Contact Us Form: www.studiog7.com/contact-us-form

Read Alongside Terms of Service and Refund Policy:

- This shipping policy is an integral part of our overall customer service framework and should be read alongside our Terms of Service and Refund Policy. These documents collectively provide a comprehensive understanding of our commitment to customer satisfaction.

Additional Information:

- Lost or Damaged Items: In the unfortunate event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.

- Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate its arrival.

- Domestic and international Shipping:  Although most of our shipping are within the within the United States of America please feel free contact us directly +1 (800) 594-9606 for international shipping needs.

- Holiday Shipping: During peak seasons or holidays, there may be delays in processing and shipping orders. We appreciate your understanding and patience during these times.

Thank you for choosing StudioG7. We are committed to providing you with high-quality copper art and excellent service. If you have any further questions, please do not hesitate to contact us.